All Trades has an introductory New Customer Packet. (See down loads) This packet should provide you with the information needed to start working with All Trades and should answer most of your questions. But just in case here are the answers to the most frequently asked questions.
How do I use your service?
Once you have completed a credit application and signed a service agreement we can begin sending employees to you. Simply call our office and one of our staff will obtain the necessary information needed to service your job. You may download a New Customer Packet or ask us to send you one via mail, fax, email, or in person.
Do I need an account to use All Trades?
Yes. You will need to set up an account so we will have your information on file. We also need to be able to invoice you, convey various forms of information, know who in your company has authority to order, and know what your special job site or billing requirements might be.
Do you service homeowners or individuals?
No. We service only legally registered business entities. However, tell us what you need and we will do our best to line you up with the appropriate resources.
Can I hire one of your employees?
Yes. However, you must use that individual for 320 consecutive hours before doing so. You must inform us of your intention prior to offering our employee a position and notify us when you actually put him/her on your payroll.
Can I open an account if I am a start-up or have little credit?
We can find a way to work with most any business. We may need a deposit or payments in advance but we can usually find a way to solve the problem.
What are the restrictions on All Trades employees?
The restrictions are listed in our service agreement. Most of the restrictions are to ensure the safety of our employee(s). Some of the restrictions may be waived on a case by case basis if our Safety & Risk Manager is satisfied that the proper safeguards are in place and our employee has the skill, training and equipment to complete the job safely.
For the protection of our employees no All Trades employee is allowed to work above ten feet, three feet below ground, operate heavy equipment, operate table saws and machinery not on the job order, drive vehicles or equipment not approved in writing, handle cash, jewelry or other valuables.
Do you accept credit or debit cards?
How will I be billed?
All Trades invoices on a weekly basis. You will receive an invoice reflecting the hours worked by our employees at your job site or facility. A copy of the time slip(s) will accompany the invoice verifying the correct hours as compared by your original copy. Invoices paid within 10 days of the date of the invoice will receive a 1.5% discount.
How do I pay?
We prefer a company check but will accept cash, debit, or credit cards.
How do All Trades employees that I use get paid?
Each of our employees will arrive at your job site with a time slip. You or your designated supervisors should tally the correct hours, sign the time slip and keep the top white copy for your accounting purposes. We pay our employees based on the approved time slips they bring in to us. If using a number of All Trades employees we can arrange for group time slips, or for the time to be called, faxed, emailed or texted to our office.
How much notice do I need to give your office to order workers?
The more notice we have the more selective we can be in filling your needs. However, we understand that sometimes you need workers ASAP! We will do our very best to get you the people you need when you need them! We will keep you informed of our progress and answer you truthfully.
Is there a limit on the number of employees I (or my company) may order?
This will depend on your credit limit or your willingness and ability to offer other payment methods.
Am I required to sign a contract?
Yes. The contract is in the form of a service agreement. This service agreement does not restrict you from using other staffing services.
What if I do not like one of your employees?
If you are not satisfied with any of our employees or have any reservations or concerns call our office. If you release an employee assigned to you within the first four hours of his/her arrival there will be no charge for his/her time. It is required that you inform us that you are releasing one of our employees and inform us as to your dissatisfaction.
Can your employees work weekends?
Yes, but we leave it up to our employees. If requested we can make weekend work as part of the condition of employment on specific orders.
Can I order workers on the weekend?
Yes. The offices are closed but we monitor the phones. Also, you may place an order for weekend workers anytime during the week.
What are your office hours?
From April 15th thru October 15th our hours are 6am to 6pm Monday thru Friday. From October 16th thru April 14th our winter hours are from 6:30am to 5pm Monday thru Thursday and 6:30am to 6pm on Friday.
For additional questions contact All Trades at (801) 313-1234 in Salt Lake or (801)399-1234 in Ogden.